Reading some info from Canon sit, for wireless connection, some of the Canon models use IJ network tools and IJ network scanner, if the scanner is not selected in IJ network scanner you will not be able to acquire or scan. Reinstalling the driver (note: if the multifunction is connected via USB, turn the power Off, then uninstall).
If you plan to reinstall the multifunction driver, how about after uninstalling check in C:\Windows\Twain-32 folder if the scanner is listed (default file in this folder is wiatwain.ds only) try moving it out or cut and paste it to another folder before If listed but unable to acquire using TWAIN, use WIA for testing, open Devices & Printers, right click the printer icon and if there is an option called Scan try testing it. If listed as part of Unknown Devices, possible driver installation did not finalize. How about if you open Windows Device Manager (using keyboard, press Windows logo key + X key + M key) is the scanner listed under Imaging Devices. Hi StuartLunt, with different multifunction models some works with TWAIN and others both TWAIN and WIA (what I understand both are interface between scanner and computer that lets you acquire images, but I may be wrong with the meaning :-)). Please post us if you need any further assistance with Windows. Click “ Next” and follow the on-screen instructions to complete the troubleshooting process.Click on “ Advanced” and then click on “ Run as Administrator”.In the “ Troubleshooting” window, click on “ View All” on the left pane.
The Hardware Troubleshooter is an automated tool which checks the hardware connected to the computer for any known issues and provides the details on how to fix them. I would suggest you to install the drivers in compatibility mode from the below article of Andre Da Costa and check if it helps:Īlso try to run Hardware Troubleshooter if the issue persists. Please follow the below methods and check if it helps: This issue may occur due to compatibility issues. Welcome and thank you for posting your query in Microsoft Community.
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